Medical Imaging Technical Support
XRV Healthcare believes the medical imaging solutions we provide are only as good as the service and support we deliver after the sale. When you work with us, we own your problem, managing all the details of your medical imaging solution from start to finish. We focus on keeping your equipment running and fine-tuned, while you focus on what matters most—serving your patients.
Why Choose Us?
We bring together the most innovative medical imaging solutions on the market with our team of passionate problem solvers to enhance the lives of your patients. When you work with us, you get a team dedicated to your success before, during and after the sale
We offer medical imaging technical support on major manufacturer brands in CR, DR, Radiography, Rad/Fluro, C-arm, Ultrasound, DEXA and Biomed.
With nearly 100% of our clients being repeat customers, we pride ourselves on being a trusted imaging solutions and support partner.
We have never been about maintaining the status-quo. We continuously update our portfolio of offerings to take advantage of the latest technological advances.
Because we know how important service is after the sale, we have a team of over 20 local , factory-trained Field Service Engineers on stand-by to meet your needs. Our local team covers DC, DE, KY, MD, NJ, OH, PA, VA (including Virginia Beach, Hampton Roads and Norfolk), and WV. Our engineers are supported by the XRV Healthcare Customer Care Team and a robust cloud-based service management system.
Located outside our service area? We’ve got you covered. Our extensive and trusted partnership network is available to meet your needs.
Already an XRV customer?
Have your XRV Device # ready and call Customer Care at 703-321-8400
Start a remote service session
Download Go-To Assist to begin your session.
We provide all kinds of medical imaging equipment, as well as technical support and services. We are always happy to address unique requests and challenges, bringing about a solution tailored to your needs.
Relocation + Deinstallation
Don’t miss a step when you must relocate or retire your equipment. We offer turn-key diagnostic imaging solutions led by OEM-trained project managers, field engineers, and transportation and storage specialists to ensure your system is successfully up and running in your new location or retired without a hitch.
We realize that one-size-fits-all technical support services are limiting and often require you to sacrifice your needs or pay for more than what you need. That’s why we offer customizable service agreements which can be tailored to meet your Total Cost of Ownership (TCO), regulatory, and up time needs.
There are circumstances that make equipment purchase a non-starter. If you find yourself in a situation where you need medical imaging equipment, but cannot invest in a solution of your own, we have flexible rental options that can be adjusted to meet your budget and up time needs.*
*Subject to availability
Remote Technical Support
We realize that medical imaging equipment downtime equates to testing delays for your patients, which can mean life or death. That’s why we have an in-house technical support team focused on providing immediate troubleshooting solutions to minimize your downtime.
Our clients have come to expect more from us than just providing large medical imaging equipment. That’s why we offer a certified mid-market parts depot and various safety inspections to ensure our customers meet state regulations.
Taking our innovative spirit to the next level, we are one of the first providers of Clean Waste Systems. Our medical waste management solution uses patented ozone technology to provide complete sterilization of bio-hazardous waste with zero emissions and low energy usage. Learn more
There is nothing worse for medical facilities and patients than when an imaging system is down. Equipment down times mean less money for the facility and more worry for the patient. At XRV healthcare, we realize how important service up times are. That’s why we offer 24 x 7 Emergency Services. No matter what the issue, give us a call and we’ll have you back up and running in no time